IESE Business School - University of Navarra

Information Needs and User Satisfaction Survey
IESE Library

MBA	EMBA	GEMBA	Doctoral	Research Assistant	Staff	Executive Program

	IESE Library	Google or other search engines	Information given by my professor	Documentation given at my course	Other libraries	Colleagues or classmates	Other
1. What is your main source of business information research?

Please provide details

	Personal research	Job search	Work related	Keep up to date	Course related	Place to study	Meet classmates	Other
2. What do you use the library and its resources for?

	Yes	No	Sometimes	Don’t know
3. Do you generally find the information you need in the Library?

4. If your answer wasn’t yes: What information would you like to find in the Library?

	Yes	No	Sometimes	Don’t know
5. Do you find it difficult to obtain the information you need on your own?

	Yes	No	Sometimes	Don’t know
6. Is the library website informative helpful and easy-to-use?

	Yes	No	Sometimes	Don’t know
7. Does the Library provide adequate training on how to locate, evaluate and use information?

	Yes	No	Tried without success
8. Have you ever accessed library e-resources off-campus?

9. If your answer was yes:	Easy	Difficult
How easy was it to access them?

	Yes	No	Sometimes	Don’t know
10. Have you ever accessed our new Library blog: BizKnowledge Watch?

	Low 1	2	3	4	High 5	NA
11. Do you find it useful?

	Yes	No	Sometimes	Don’t know
12. Have you ever accessed our Library Newsletter?

	Low 1	2	3	4	High 5	NA
13. Do you find it useful?

	Low 1	2	3	4	High 5	NA
14. How would you rate the overall quality of the service provided by the Library?

15. Do you have any suggestions for how we can improve the library and its services?

16. If you would like to receive feedback, please supply us with your e-mail

Barcelona (+34) 93 253 42 00

Madrid (+34) 91 211 30 00

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