IESE Business School

DAY 1   
Myths and Realities of Outsourcing/Offshoring

• The History of Outsourcing/Offshoring and a Brief Industry Overview
• New Generation Outsourcing: Findings from the Offshoring Research Network (ORN) Project
• Is Cost the Main Driver? The Cost/Service Dilemma and Generic Strategies to Reduce Costs
• Going Beyond Cost Considerations: Globalization of Innovation and Global Sourcing of Talent

DAY 2 
Outsourcing Agreements & Governance Tools

• Developing and Negotiating the Contract for an Outsourcing Agreement
• Pricing Models for Outsourcing Agreements
• Outsourcing Experiences of European Companies
• Outsourcing Governance: Key Challenges and Strategies, Outsourcing Governance Tools

DAY 3
Outsourcing and Globalization

• Outsourcing as Part of a Global Strategy: The Role of the Board in Managing the Outsourcing Portfolio
• Organizational Capabilities Underlying Global Innovation Initiatives
• Knowledge Transfer in Outsourcing/Offshoring Relationships
• Managing Global Teams

DAY 4 
Future Trends in Outsourcing/Offshoring

• Online Sourcing Marketplaces
• Selective Sourcing and Outsourcing Alliances