As the old adage goes, "no one likes change." But in today's competitive and rapidly shifting world, change often becomes the most important capability of any business and organization. Why is it so difficult? Speakers at the Talent Management Summit 2011 share their views with Prof. Álvarez de Mon in this interview.
According to Bob Bennett, vice president and chief learning officer, FedEx, "you learn much more from making mistakes than from doing things the right way time and time again."
For Gareth Williams, HR director of Diageo, "it's because of what leadership and responsibility have meant historically. It's about being certain and strong, not appearing weak and being able to take the pressure. It's about being centred and sure of who you are. If you can't get to that place, it's going to be very difficult to change."
Nasa’s Jane Datta says “we spend our lives trying to be effective, and part of that means doing things again and again and you perfect the way of following a process or accomplishing a specific goal. Unlearning something is about letting go of that.”