Competencies for Positive Impact
Making a positive impact at work – and in the world – is especially important during these trying times. To build effective teams, increase employee satisfaction and get more done require certain competencies, which can be learned, trained and practiced. This is the central theme of Issue 20 of the IESE Insight management review.
Research by Anneloes Raes into the behavior of top management teams suggests that when the C-suite models "teamness" – collaboration, information sharing and joint decision-making – the rest of the organization feels the benefit.
Being "positively deviant" is the subject of Kim Cameron’s article in which he highlights five keys for staying positive under pressure, based on research into firms that have beaten the odds by embracing virtuous practices.
Elsewhere, IESE’s Mario Capizzani and U.S. colleagues explain how the Internet has changed the nature of customer feedback. Being talked about online can be a blessing or a curse, depending on how well you manage online reviews.
IESE Insight is a quarterly research-based magazine, published in separate English and Spanish editions. Its premium content is linked to articles from the IESE Insight knowledge portal, which contains research and teaching materials, opinion articles, business indices, audiovisual materials and an extensive database of more than 20,000 scholarly references.