Competencies for Positive Impact

IESE Insight brings you new tools to lead change


IESE Insight

Making a positive impact at work – and in the world – is especially important during these trying times. To build effective teams, increase employee satisfaction and get more done require certain competencies, which can be learned, trained and practiced. This is the central theme of Issue 20 of the IESE Insight management review.

Alberto Ribera and J.L. Guillén share techniques for developing "mindfulness" – a state of heightened awareness and attention that has proven to enhance listening, decision-making and productivity.

Research by Anneloes Raes into the behavior of top management teams suggests that when the C-suite models "teamness" – collaboration, information sharing and joint decision-making – the rest of the organization feels the benefit.

Being "positively deviant" is the subject of Kim Cameron’s article in which he highlights five keys for staying positive under pressure, based on research into firms that have beaten the odds by embracing virtuous practices.

Elsewhere, IESE’s Mario Capizzani and U.S. colleagues explain how the Internet has changed the nature of customer feedback. Being talked about online can be a blessing or a curse, depending on how well you manage online reviews.

Visiting professor and former U.S. Army colonel Fred Krawchuk draws on his experiences in Afghanistan to show managers how to bring diverse stakeholders together to drive change in the world.

This theme is echoed in IESE Dean Jordi Canals interview with Unilever CEO Paul Polman who urges readers to "be the change you want to see."

IESE Insight is a quarterly research-based magazine, published in separate English and Spanish editions. Its premium content is linked to articles from the IESE Insight knowledge portal, which contains research and teaching materials, opinion articles, business indices, audiovisual materials and an extensive database of more than 20,000 scholarly references.