{"id":6059,"date":"2023-12-21T10:57:02","date_gmt":"2023-12-21T10:57:02","guid":{"rendered":"https:\/\/www.iese.edu\/standout\/gestionar-distintas-personalidades-equipo\/"},"modified":"2024-09-16T08:50:54","modified_gmt":"2024-09-16T08:50:54","slug":"managing-different-personalities-team","status":"publish","type":"post","link":"https:\/\/www.iese.edu\/standout\/managing-different-personalities-team\/","title":{"rendered":"The art of managing different personalities within your team"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1559140963143{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1559216895048{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_text css_animation=&#8221;bottom-to-top&#8221;][\/vc_column_text][vc_column_text css=&#8221;&#8221;]If you could design the team of your dreams, perhaps your first thought would be to have one that operated like clockwork, didn\u2019t give you any problems, and had the same opinions as you. But if you have ever led a team, you know that nothing could be further from the truth. Furthermore, <strong>nothing could be more harmful to a company<\/strong> than uniformity, an absence of conflict, or obedience at all costs.<\/p>\n<p>Not just because diversity of character, or of opinion, is an unavoidable part of life, but also because debates generated by diversity are <strong>essential if a group is to cooperate<\/strong>, get the best out of each group member, and carry out projects reliably. If this explanation isn\u2019t clear, consider how many of the successful ideas you have seen in your company only went through one person.<\/p>\n<p>However, it is true that most executives have wished, at one time or another, that their team would <strong>work more harmoniously together, or cause fewer headaches<\/strong>. They may even have resorted to authoritarian or toxic management styles, which often do more harm than good in the medium to long term.<\/p>\n<p>A <a href=\"https:\/\/www.iese.edu\/real-leadership\/\"><strong>more real leadership<\/strong><\/a> style may be the starting point for breaking this cycle. Because, even though there is no magic recipe for all working groups, a series of very useful tools and, above all, <strong>a change in mentality can be very helpful in this process<\/strong>. <em>Spoiler alert<\/em>: although it may not seem very intuitive, in this case, it actually is advisable to put the cart before the horse.<\/p>\n<h2><strong>Good team management starts with senior management<\/strong><\/h2>\n<p>According to the research of IESE Professor <a href=\"https:\/\/www.iese.edu\/faculty-research\/faculty\/anneloes-raes\/\"><strong>Anneloes Raes<\/strong><\/a>, if the foundations of teamwork are well-established within the company\u2019s leadership, it is easier for <a href=\"https:\/\/insightreports.iese.edu\/en\/connectedness-report\/#what_kind_of_role_model_are_you?\"><strong>these positive dynamics to permeate through all the layers of the organization<\/strong><\/a>. But, how will people know about what is going on in the boardroom?<\/p>\n<p>Employees talk. In the corridors, in the elevator, at the coffee machine. And, according to Professor Raes, employees know whether the relationships within senior management are good or bad, and they see the example that is being set. \u201cThe senior management team&#8217;s behavior permeates throughout the organization, and it can shape the behavior of employees, for good or ill. Workers interpret the dynamics of the leaders as <strong>a signal that indicates what is expected of them<\/strong>, and what they consider to be acceptable or not\u201d, confirms Raes.<\/p>\n<p>This influence is clearly demonstrated when two departments are required to collaborate on a particular project, but their respective leaders do not have a good personal relationship. When the relationship between leaders is lacking, it often <strong>has a negative impact<\/strong> on the way their subordinates cooperate with each other.<\/p>\n<h2><strong>How to promote diversity and collaboration in management teams<\/strong><\/h2>\n<p>As a result, in order to work in a successful team, more than anything, <strong>leading by example<\/strong> is the responsibility of any executive. But we also know that management teams are not immune from friction and intense debates. Therefore, the first step in ensuring that a diverse senior management group operates efficiently is to recognize those difficulties, and not hide them under abuses of authority or simply be resigned to them remaining unresolved.<\/p>\n<p>For Raes, <a href=\"https:\/\/www.thegameofteams.com\/ep-90-teamness-at-the-top-with-anneloes-raes\/\" target=\"_blank\" rel=\"noopener\"><strong>the main obstacles that affect management teams<\/strong><\/a> are based on 4 beliefs:<\/p>\n<ul>\n<li>Putting too much faith in the figure of the <strong>strong captain<\/strong> and visionary, who gives the crew confidence that he or she will steer the ship safely.<\/li>\n<li>Assuming that it is impossible to become a real team without increased <strong>conflicts<\/strong> between members.<\/li>\n<li>Anticipating that team <strong>negotiations<\/strong> will be infinite debates which will be paralyzing in the face of competition.<\/li>\n<li>Confusing making decisions as a team with <strong>group think<\/strong>: a toxic dynamic that leads to harmful consensuses.<\/li>\n<\/ul>\n<p>All of these positions are entirely understandable. However, according to Raes, the important thing is not to obsess about these challenges, but rather to create processes that mitigate them. A diverse, well-integrated management team will debate issues and make better decisions, and they will set an example of <strong>respect and personal connection<\/strong> which will spread to the rest of the organization.<\/p>\n<p>On the other hand, Raes highlights that, although there are different levels of intensity (<em>teamness<\/em>) in teamwork, there are 4 elements that all groups should have in common:<\/p>\n<ol>\n<li>A clear <strong>mindset<\/strong> that is entirely team-focused.<\/li>\n<li>Common <strong>goals<\/strong> that encourage coordinated action.<\/li>\n<li>A shared <strong>purpose<\/strong> that justifies the need for a team.<\/li>\n<li>An <strong>attitude<\/strong> that is focused on tactful negotiation, but that is not afraid to tackle uncomfortable issues.<\/li>\n<\/ol>\n<h2><strong>Learn to create environments in which each team member can find their purpose and place\u00a0 <\/strong><\/h2>\n<p>Whether the team is a management team or a team made up of employees, one of the keys to creating harmony between the members is to do everything you can to ensure no-one is left behind. This means building foundations and creating environments <strong>which allow each person to be themselves and feel like they fit in, and are participating and progressing with other people<\/strong>, although everyone will do this in their own way.<\/p>\n<p>Accommodating different styles and personalities can help improve relationships within any team and, as we have seen, this can have a great influence on the rest of the organization. <a href=\"https:\/\/www.fox.temple.edu\/directory\/ryan-vogel-tuh42545\"><strong>Ryan Vogel<\/strong><\/a>, a visiting professor at IESE for the 22-23 academic year, shares 5 recommendations for creating <a href=\"https:\/\/www.iese.edu\/insight\/articles\/no-employee-left-behind-diversity-belonging\/\"><strong>workplaces where it is easier<\/strong><\/a> for people to adapt:<\/p>\n<ol>\n<li><strong>Use ethical conflicts to unite, rather than divide.<\/strong> It is possible for a team to debate moral issues and still emerge stronger. With education and respect, these discussions can help us discover central values that we all share.<\/li>\n<li><strong>Encourage your team to design their own workstation.<\/strong> Giving people a voice and a say in creating an environment they want to be part of promotes inclusion.<\/li>\n<li><strong>Promote relationships outside of the office.<\/strong> Leisure activities help bring people together, and they enable those who are least satisfied to associate work with something stimulating.<\/li>\n<li><strong><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Help people<\/span> <span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">process their <\/span><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">baggage<\/span>. <\/strong><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Professionals may bring anxiety and past traumas from previous workplaces that need to be dealt with in order to integrate well with the team<\/span>.<\/li>\n<li><strong>Relax dress codes wherever possible.<\/strong> The clothes we wear tell others who we are, but they also have a profound effect on what we think of ourselves: the aesthetics, consistency and uniqueness of our clothing has a positive influence on our self-esteem.<\/li>\n<\/ol>\n<p>[\/vc_column_text]<div class=\"clearboth\"><\/div><style>#thegem-divider-6a057f77d2e00 {margin-top: 80px !important;}<\/style><div id=\"thegem-divider-6a057f77d2e00\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_single_image image=&#8221;6031&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-6a057f77d2e49 {margin-top: 50px !important;}<\/style><div id=\"thegem-divider-6a057f77d2e49\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text]<\/p>\n<h2><strong>Keys to working in a team: empathy, values, norms and shared realities<\/strong><\/h2>\n<p>In addition to promoting inclusion, there are some other strategies that can help us successfully lead diverse teams, even when we are working in virtual or hybrid environments.<\/p>\n<p>Professor <strong>Anneloes Raes<\/strong> champions <a href=\"https:\/\/www.iese.edu\/standout\/management-skills-business-trends-2021\/\"><strong>empathy as an essential skill<\/strong><\/a> in any business situation: \u201cPutting yourself in someone else\u2019s shoes helps strengthen connections between employees, which ends up generating innovation. In addition, empathetic leaders are able to create an atmosphere within which all team members can safely present their ideas,\u201d she states.<\/p>\n<p>Likewise, IESE Professor <a href=\"https:\/\/www.iese.edu\/faculty-research\/faculty\/maya-rossignac-milon\/\"><strong>Maya Rossignac-Milon<\/strong><\/a> highlights the need to <a href=\"https:\/\/www.iese.edu\/standout\/management-trends-leadership-skills\/\"><strong>promote \u201cshared realities\u201d in order to improve harmony within teams<\/strong><\/a>. This refers to the experience of having the same thoughts and feelings as another person about a specific reality, such as a project. Professionals who share realities often feel more committed, and are more productive. In order to strengthen this type of thinking, the professor suggests creating different types of rituals within the workplace.<\/p>\n<p>Finally, IESE Professor <a href=\"https:\/\/www.iese.edu\/faculty-research\/faculty\/isabel-villamor\/\"><strong>Isabel Villamor<\/strong><\/a> suggests that, in order to ensure that relationships between team members function smoothly, it is essential for them to share \u201csome <a href=\"https:\/\/www.iese.edu\/insight\/articles\/hybrid-teams-values-perform-better\/\"><strong>central values, from which clear operational norms can be derived<\/strong><\/a>\u201d. A group works better when it can adhere to some basic rules which define its goals and its behavior. These systems are particularly valuable for virtual and hybrid teams, as they avoid misunderstandings, and provide certainty and a sense of belonging within an environment that lacks spontaneous personal interactions.<\/p>\n<h2><strong>An exercise for improving the environment within your team: try the Core Quality Quadrant<\/strong><\/h2>\n<p>We have all been irritated by the behavior of another person at some point. And when this happens, we tend to think that it is the other person, not us, who should change their attitude and adjust to our needs. But, is this point of view fair, or objective? Probably not.<\/p>\n<p>According to the <a href=\"https:\/\/www.toolshero.com\/communication-methods\/core-quality-quadrant\/\" target=\"_blank\" rel=\"noopener\"><strong>Core Quality Quadrant<\/strong><\/a> model, each of us are annoyed by certain specific behaviors and not by others, depending on what our <strong>core qualities<\/strong> are. Core qualities are understood to be the main natural strengths of our personality. <strong>The differences between these qualities can lead to major friction<\/strong>, as one person\u2019s quality can lead to an attitude that is intolerable for another person.<\/p>\n<p>Let\u2019s look at an example, and present the case of a very organized person:<\/p>\n<ul>\n<li>Their <strong>core quality<\/strong> is order.<\/li>\n<li>If this attitude goes too far, it becomes a <strong>pitfall<\/strong>, or a hidden danger. In this instance, order can turn into inflexibility.<\/li>\n<li>In order to adjust this behavior, the pitfall can be identified and mitigated, seeking a positive opposite, called a <strong>challenge<\/strong>. In this case, it would be to counteract inflexibility with flexibility; an attitude which would be a good complement for a very organized person.<\/li>\n<li>The circle is completed when this flexibility goes too far, leading to a behavior that is unacceptable for the organized person. This is their <strong>allergy<\/strong>. In this case, this would happen when flexibility becomes laziness.<\/li>\n<\/ul>\n<p>[\/vc_column_text]<div class=\"clearboth\"><\/div><style>#thegem-divider-6a057f77d2e79 {margin-top: 50px !important;}<\/style><div id=\"thegem-divider-6a057f77d2e79\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_single_image image=&#8221;6065&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-6a057f77d2e9e {margin-top: 50px !important;}<\/style><div id=\"thegem-divider-6a057f77d2e9e\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text]This model can help us clearly see why, for example, two people with different perspectives on order can experience significant friction when they work on a project together. One person\u2019s <strong>pitfall<\/strong> is another person\u2019s <strong>allergy<\/strong>, and vice versa. In addition, when a person is confronted with their allergy more often, it is more likely to lead to their own pitfall, as a reaction to the attitude that is annoying them.<\/p>\n<p>Being aware of these behaviors and the emotions that they elicit is extremely useful in smoothing out relationships within a team. Particularly because it allows us to <strong>identify, understand and better regulate our own behavior<\/strong> and, at the same time, sympathize with people who have a very different temperament to us, without judging them.<\/p>\n<p>&nbsp;<\/p>\n<p>Nowadays, as we are faced with uncertainty and scarcity of talent, managing diverse teams is as challenging as it is essential. The <a href=\"https:\/\/www.iese.edu\/programs\/\"><strong>IESE executive programs<\/strong><\/a> and focused programs such as <a href=\"https:\/\/www.iese.edu\/focused\/positive-leader\/\"><strong>Become a Positive Leader to Accelerate Positive Change<\/strong><\/a> will help you perfect your leadership skills, and successfully lead teams which function better than you could ever have dreamed they would.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1559140963143{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1559216895048{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_text css_animation=&#8221;bottom-to-top&#8221;][\/vc_column_text][vc_column_text&#8230;<\/p>\n","protected":false},"author":4,"featured_media":6036,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,107,114],"tags":[38,36,57],"class_list":{"0":"post-6059","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-c-suite","8":"category-general","9":"category-general-es-3","10":"tag-general-management","11":"tag-learning","12":"tag-skills"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The art of managing different personalities within your team<\/title>\n<meta name=\"description\" content=\"Successfully managing diverse teams is a complex challenge for any leader. 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