Distinguished professor and researcher over four decades
2016-2017 research highlights from faculty, via IESE Insight
For service companies, success may depend on delivering the right knowledge, at the right time, to the right place. But that means leaders must understand what employees know. In this book, Prof. Beatriz Muñoz-Seca provides a blueprint for how to identify what employees know and how to put it to effective use in service companies. The ultimate goal is to implement operational systems that allow employees to put their brain power to effective use in solving customer problems.
After a dozen uncertain years, when its very future at times seemed in peril, the European Union may be back on track.
Prof. Víctor Pou looks at election results around the EU this year (losses by nationalists as well as wins by pro-Europeans), new decision-making resolve in Brussels, Brexit negotiations and the election of Donald Trump.
He finds that these and other factors have combined in sometimes unlikely ways to put the EU on more solid footing than it’s been in a long time. And the final step in this recovery would an election victory by Angela Merkel in September, according to Pou.
Giuseppe Auricchio, director of IESE’s Learning Innovation Unit, joined 16 companies in a special interest group to look at how technology is transforming learning.
IESE was the first and only university to take part in the group, launched by the EFMD network of business schools and corporations. In connection with the interest group, EFMD published a special supplement in its latest Global Focus magazine, which includes an article, Steps on the Way to Omni-Learning, by Auricchio.