It's Quiet, Too Quiet: The Danger of Silence at Work

Dynamics that can give rise to sudden, unexpected conflicts

05/12/2013 Barcelona


A roaring sea may signal an approaching storm. But if the sea is calm, does that mean no trouble is brewing? Not necessarily. Recall the 2004 tsunami that took so many people by surprise as they lounged on the beach the day after Christmas.

A similar thing can happen in organizations: Everything seems fine one minute, and then conflicts surge up with a vengeance.

In her paper, IESE Prof. Mireia Las Heras explores the organizational dynamics that can give rise to sudden, unexpected conflicts. She suggests strategies to adopt in order to turn conflict, whether latent or blatant, into an opportunity for improvement.

Read full article on the IESE Insight website.