Excellence in Operations Initiative

In Spain, knowledge is very fragmented and atomized between individuals and industries. The average number of workers per company is below the European average, that is, the business fractionation is greater than in most European countries, only ahead of Ireland, Italy and Greece.

The Excellence in Operations initiative aims to facilitate the generation of economies of scale in the knowledge of the management of operations and technology in the Spanish company through the exchange of experiences and knowledge about operations in both service companies and industrial companies, as well as the interaction between the academic world and the business world, facilitating the identification of lines of research.

Our Programs

IESE responds to the demand of certain industrial sectors with management programs that address the specific challenges of a certain area. These programs allow professionals to interact with their colleagues, gain new points of view and share ideas

Centers & Chairs

International Center for Logistics Research

Supporting the senior management of companies of any size and in any sector, and seeking to leverage change competitively and to improve company operations continuously.

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Celsa Chair of Competitiviness in Manufacturing

Producing research and disseminating knowledge about competitiveness in the industrial sector and the crucial economic role of industry.

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Our Research

You will find the most recent publications of the professors of the Department of Production Management, Technology and Operations, which include scientific articles, studies, teaching material (such as cases and technical notes) and other informative contents (such as opinions, interviews and videos) in IESE Insight Portal

Sponsors

INEO has institutional and individual support to develop its activities, achieve research objectives and impart their teaching activity at the pace of the needs of employers and managers.

Activities

During the academic year, INEO organizes various types of activities, such as conferences, colloquia, forums and workshops. There are several ways to actively participate in the initiative:

  • Anyone can attend the open activities, which are advertised through the web of the initiative and can have a registration fee.
  • Some activities, such as workshops, can be limited to companies associated with the initiative.
  • Both the collaborating companies and the sponsors can participate in these activities.

In addition, the sponsoring companies are part of the Advisory Board that participates in the setting of the strategy of the initiative and its lines of research.

If you are interested, contact us at ineo@iese.edu.

Next activities

Orkli Sociedad Cooperativa is a world leader and a benchmark in the field of components for burner equipment (ignition and flame monitoring systems), boilers and others. At present Orkli is a company with an aggregate turnover of € 160 million, has three production plants (Ordizia, China and Brazil) and more than 500 direct employees, of which 430 are owners.

In the Industrial Challenge the attendees will have the opportunity to learn and influence a real and current decision of Orkli regarding their business.

Past Activities

The VI Industrial Productivity Conference was held with the theme “Strategies for productive improvement in Innovation, Customization and Talent”.

To this end, three discussion tables were organized with exclusive guests such as CAF ventures, Iberdrola, Mahou San Miguel, Angulas Aguinaga, Florette and the Polytechnic University of Navarra. After lunch, the INEO group visited together with a select group of guests the Orona Elevator plant in Hernani.

Orona is a leading multinational company that designs, manufactures, installs and maintains elevators and elevators equipment all over the world.

The Industrial Excellence Award Spain is an initiative organized by IESE to recognize the work of industrial companies that contribute to the competitiveness of the Spanish economy with its operational excellence and management quality.

The finalists of the eight editions of the Industrial Excellence Award Spain make up a group of industrial companies that represent more than 2% of the Spanish GDP.

The passage of the product to new forms of service is a necessary but risky alternative. According to a study by Bain & Co., only 20% of companies claim to have been successful in this process.


The day, which will be led by Professor Alejandro Lago, of the Department of Production, Technology and Operations Management of IESE, will begin with a session of preparation and debate of a new case of the school: “Amazon: Focus on the client in companies of product”.

In the afternoon the workshop “Defining new service opportunities” will be organized, where the possibility of incorporating new services in different business environments will be analyzed by groups.

Up to five practical and real cases of the member companies of INEO were discussed to reflect how it can be much more agile and effective when it comes to better coordinate the work of an organization. Subsequently, Taymode (Vibia) was presented as an example of a company that has been able to turn the quick and effective solution of problems into a real competitive advantage.


In the afternoon we visited the SEAT Componentes plant, located in the Prat del Llobregat (Pratense Industrial Estate). The attendees learned first-hand how to apply the ShopFloor Management and its methodology of escalation of problems and deployment of solutions.

During the day, a real case was discussed, focused on the massive leakage of natural gas from an underground warehouse in California (USA). The causes of the incident in SoCalGas were discussed and the quality of the company’s crisis management operations was evaluated.


In the afternoon we visited the Autopistas Operations Center (Abertis) together with Sara Rodríguez, manager of the Autopistas operations centers.

Etnia Barcelona is a manufacturer of high quality glasses that has increased its turnover by more than 30% annually since its founding. The company focuses its production model on the product, prioritizing its complexity and quality over large lots. The fact that 70% of the necessary raw materials (complex acetates) are supplied by a single supplier, with delivery times of three months, obliges Etnia to be very cautious when choosing quantities of acetates, as an error in the supply would drastically decrease its reaction capacity.


However, HP’s 3D printing technology could allow Etnia Barcelona to take another leap in its business model, significantly reducing stock risk and delivery times to the customer.

After the discussion of the case, the INEO group had the opportunity to talk about the implications of the decision with the protagonists of it:

  • David Pellicer, CEO of Etnia Barcelona.
  • Josep Maria Montserrat, general director of Etnia Barcelona.
  • Joan Jané, Logistics Director of the EMEA region at HP.

Conference centered around the application of practical solutions within the scope of Industry 4.0. (Industrial IoT or Internet of Things applied to Industry, smart products or product connectivity, additive manufacturing, augmented reality solutions, cyber-physical systems, advanced analysis of data and plant information, sensor solutions, industrial application of drones) with a format much like an investment forum.

We are witnessing the presentation of a number of projects, already implemented in real companies, that aim to respond to different challenges. Their common denominator is that they are based on some of the levers that are part of the so-called Industry 4.0.

In the afternoon we visit the Aernnova Aeroestructuras plant in Berantevilla (Vitoria). Winner of the IEA Spain Award in 2013, she works as Tier 1 for the main aircraft and helicopter manufacturers.

The Industrial Excellence Award Spain is an initiative organized by IESE to recognize the work of industrial companies that contribute to the competitiveness of the Spanish economy with its operational excellence and management quality.

The finalists of the seven editions of the Industrial Excellence Award Spain make up a group of industrial companies that represent more than 1.85% of Spanish GDP.

The event began at the Fedefarma headquarters in Gavà. Fedefarma is the leading pharmaceutical distribution cooperative in Catalonia and its logistics center in Gavà, built in 2009 and developed by SSI Schäfer, is a benchmark in the sector.

It was attended by David Pardo, CEO of Fedefarma and Conrad Cardona, CEO of SSI Schäfer, who presented the business project of Fedefarma and the warehouse’s technical capabilities.

After lunch, and at the North Campus of IESE, the case of Fashiop was discussed, the first company of personal online shoppers for men in Spain. The case was prepared and discussed by teams in a general session and ended with a debate with the entrepreneurs.

Annual meeting where INEO reports to the Advisory Council, that is, those companies that sponsor the Initiative.

The event began at the Fedefarma headquarters in Gavà. Fedefarma is the leading pharmaceutical distribution cooperative in Catalonia and its logistics center in Gavà, built in 2009 and developed by SSI Schäfer, is a benchmark in the sector.

It was attended by David Pardo, CEO of Fedefarma and Conrad Cardona, CEO of SSI Schäfer, who presented the business project of Fedefarma and the warehouse’s technical capabilities.

After lunch, and at the North Campus of IESE, the case of Fashiop was discussed, the first company of personal online shoppers for men in Spain. The case was prepared and discussed by teams in a general session and ended with a debate with the entrepreneurs.

The management of paid parking in urban areas of the city of Barcelona (AREA Blue and Green) is not an easy task. The supervision of places and parking meters is executed in a wide geographical area. It is a decentralized operation in a complex environment characterized by very intraday seasonal flows, a non-zero fraud by customers and the possibility of technical incidents in parking meters. apparkB, the new mobile application for the payment of this service, launched in 2013, was going to solve many of these problems. First, it would improve the user experience (you would not have to go to the parking meter, you would pay for an exact duration); second, it would reduce the wear on the parking meters, and third, it would simplify the supervision tasks on the part of the guards.

Surprisingly, and despite a significant communication effort in the autumn of 2014, the adoption of the application has not fulfilled the expectations of AREA’s management team. As of today, the approximately 100,000 registered users of apparkB only generate 11% of the parking tickets in the city.

Girbau Group is a Spanish family company dedicated to the design, production and commercialization of commercial and industrial laundry equipment. Since its foundation in Vic (Barcelona) in 1960, the company has been characterized by prudent and conservative management based on organic growth, financing with operations funds and the reinvestment of the benefit. Recently, the second generation has detached itself from the maximum executive responsibility giving way to a general manager who for the first time is alien to the family.

In 2014, Girbau Group employed 670 people worldwide, of whom about 250 were direct labor employed in the four factories of the group and another 40 R & D engineers. Its consolidated turnover in 2014 reached € 119m, surpassing the historical maximum obtained in 2007, the last pre-crisis year. This places it as the sixth player in its sector, with a global market share of 5% (Annex 1 shows the income statement and balance sheet). of parking in the city.

A day is dedicated to visit the SEAT plant in Martorell (tomorrow) and some of the most relevant Catalan research infrastructures.

Specifically, Albert Torra, president of Eurecat, gave us a talk during lunch about the research center supporting the industry that he chairs. In the afternoon, the Catalan Institute of Photonic Sciences (ICFO), a reference research and training center in science and optical technologies, was visited by its director, Lluís Torner.

One full day is dedicated to the concept of “Smart Factory and Industry 4.0” attending in the morning to the IV Conference on Industrial Productivity. This takes place in the Museum of the University of Navarra in Pamplona and brings together, in addition to the partners of INEO, about 200 professionals from the industrial sector. The day began with a presentation by Professor Calvo.

What can we learn from the Spanish industrial champions? In the afternoon, the partners of INEO and a select group of attendees of the conference were able to enjoy a guided tour of the Volkswagen factory in Pamplona, ​​attended by those responsible for production, logistics and external relations of the plant.