Operations, Information and Technology Department

The Operations, Information and Technology Department focuses on training managers in the design, implementation and continuous improvement of operations, with technology and information systems as an integral part of companies’ structure.

With client satisfaction as the key goal of operations, the search for efficiency requires a careful diagnosis of the company’s basic design system, as well as related capabilities and processes. The department’s teaching and research also emphasizes areas such as supply chain trends, innovation in processes and services management.

In addition, the department helps future managers to develop decision-making skills as they relate to information systems and technology by emphasizing the key roles these areas play in attaining a firm’s objectives. The department focuses on IS as an integral part of a company’s management infrastructure and the impact of the digitalization process on current business strategies.

Coursework includes Operations Management; Analytical Tools in Operations Management; Logistics; Management in the Health and Service Sectors;  Procurement, Project and Turnaround Management; Total Creativity; Transforming Organizations and Markets with ICTs; and Using Technology to Create Strategic Options.

Through their research, the department’s faculty is exploring the most recent and influential ideas in operations, information systems and technology in the corporate world.

Areas of expertise

  • Operations strategy
  • Management of service operations and healthcare operations
  • Supply chain management
  • Project management
  • The role of new technologies in implementation processes
  • Strategic management and information systems
  • ICT-enabled innovation
  • Competitive strategy and IT/IS
  • Media and entertainment
  • Healthcare information systems
  • Social media

Former Collaborators


Journal Articles (refereed)

SNIHUR, Y., THOMAS, L. D. W., BURGELMAN, R. A. (2022). Strategically Managing the Business Model Portfolio Trajectory. California Management Review. doi:10.1177/00081256221140930. (Online first)
WEINMANN, M., VALACICH, J. S., SCHNEIDER, C., JENKINS, J. L., HIBBELN, M. (2022). The Path of the righteous. Using trace data to understand fraud decisions in real time. MIS Quarterly, 46 (4), 2317-2336. doi:10.25300/MISQ/2022/17038.
CARO, F., SÁEZ DE TEJADA CUENCA, A. (2022). Believing in analytics. Managers' adherence to price recommendations from a DSS. Manufacturing & Service Operations Management. doi:10.1287/msom.2022.1166. (Online first)
BURGELMAN, R. A., SNIHUR, Y., THOMAS, L. D. W. (2022). Why multibusiness corporations split. CEO strategizing as the ecosystem evolves. Journal of Management, 48 (7), 2108-2151. doi:10.1177/01492063211027623.
WAREHAM, J., PUJOL, L., KENNETH ROMASANTA, A., WAREHAM MATHIASSEN, T., NORDBERG, M., GARCIA TELLO, P. (2022). Systematizing serendipity for big science infrastructures. The ATTRACT project. TECHNOVATION, 116, Article 102374. doi:10.1016/j.technovation.2021.102374.
MARKAKIS, M., TALLURI, K., TIKHONENKO, D. (2022). Sequential bidding for merging in algorithmic traffic. Manufacturing & Service Operations Management. doi:10.1287/msom.2022.1144. (Online first)
THOMAS, L. D. W., AUTIO, E., GANN, D. M. (2022). Processes of ecosystem emergence. TECHNOVATION, 115, Article 102441. doi:10.1016/j.technovation.2021.102441.
MARTÍNEZ DE ALBÉNIZ, V., PINTO, C., AMORIM, P. (2022). Driving supply to marketplaces. Optimal platform pricing when suppliers share inventory. Manufacturing & Service Operations Management, 24 (4), 1887-2386. doi:10.1287/msom.2022.1105.
GIGLIO HIRTENKAUF, A., GURSES, K., THOMAS, L. D. W. (2022). On the naming of innovation districts. Journal of Evolutionary Studies in Business, 7 (2), pp. 268-297.
MARTÍNEZ DE ALBÉNIZ, V., KUNNUMKAL, S. (2022). A Model for integrated inventory and assortment planning. Management Science, 68 (7), 5049-5067. doi:10.1287/mnsc.2021.4149.

Working Papers

KYRIAKOU, H., MAJCHRZAK, A., WAREHAM, J. (2021). The Role of polycentric governance technologies in digital knowledge commons.
GENC, Y., KYRIAKOU, H. (2021). Diffusion of blockchain based innovations. An informational cascades perspective.
SACHON, M. (2020). Electric Mobility: Looking back to look ahead? (WP-1237-E).
ROCHA E OLIVEIRA, P., OTTONI, B., ESTRELA, L., BARREIRA, T. (2019). Automation and Unemployment: The Brazilian Case (WP-1232-E).
MUÑOZ-SECA, B. (2011). A business model for cultural services: Joint design and production of a customer experience (DI-941-E).


THOMAS, L. D. W., KARHU, K., HEISKALA, M., RITALA, P. (2022). Platform externalities. Annual Meeting Proceedings: Seattle 2022. Academy of Management Proceedings.
BOEVSKIY, D., THOMAS, L. D. W. (2022). Ecosystem health. A Systematic review and conceptual framework. In Academy of Management (Ed.), Annual Meeting Proceedings: Seattle 2022. Academy of Management Proceedings.
JANE BURFORD, N., CHEN, Q., CENNAMO, C., LEIPONEN, A. E., JUAN SANTALO, J., BOADA, E., ... WANG, Q. (2022). Gaining influence within ecosystems and platforms. Annual Meeting Proceedings: Seattle 2022. Academy of Management Proceedings.
CAO , Z., THOMAS, L. D. W. (2021). Ecosystem benefits. An integrative framework. Annual Meeting Proceedings: Virtual 2021. Academy of Management Proceedings.
SNIHUR, Y., THOMAS, L. D. W., GARUD , R. (2021). Entrepreneurial framing. A literature review and future research directions. Annual Meeting Proceedings: Vitual 2021. Academy of Management Proceedings.

Articles in other publications

THOMAS, L. D. W. (2022). Split decision: when do corporate splits make sense? IESE Business School Insight (161), pp. 56-63.
THOMAS, L. D. W. (2022). ¿Ha llegado el momento de escindir tu empresa? IESE Business School Insight (161), pp. 56-63.
SÁEZ DE TEJADA CUENCA, A., CARO, F., LANE, L. (2021). Mend your supply chain to prevent a brand disaster. IESE Business School Insight (160), pp. 74-81.
SÁEZ DE TEJADA CUENCA, A., CARO, F., LANE, L. (2021). Remienda tu cadena de suministro y evita que se desgaste tu marca. IESE Business School Insight (160), pp. 74-81.
CARO, F., LANE, L., SÁEZ DE TEJADA CUENCA, A. (2021). Four myths about unauthorized subcontracting. MIT Sloan Management Review, 63 (1), 41-45.


MUÑOZ-SECA, B. (2021). El SOC. La llave para conseguir ganar dinero sin sacrificar la excelencia del servicio. SOC (Service and Operational Canvas).
MUÑOZ-SECA, B. (2021). Service operational Canvas. The key to making money without compromising service excellence. SOC (Service and Operational Canvas).
SERRANO, A., LEKKAKOS, S. (2020). Practical Finance for Operations and Supply Chain Management. Cambridge, MA: MIT Press.
HUETE, L. M. (2019). Construye tu sueño 2.0. cómo compatibilizar el éxito profesional con el logro personal. Madrid: LID Editorial.
MUÑOZ-SECA, B. (2019). How to Get Things Right. A Guide to Finding and Fixing Service Delivery Problems. Basingstoke [England]: Palgrave Macmillan.

Edited books

ROSENMÖLLER, M., WHITEHOUSE, D., WILSON, P. (2014). Managing eHealth: From Vision to Reality. Basingstoke [England]: Palgrave Macmillan.
MUÑOZ-SECA, B., RIVEROLA, J. (2011). When Business Meets Culture. Ideas and Experiences for Mutual Profit. Basingstoke [England]: Palgrave Macmillan.
RIBERA, J., GUTIÉRREZ FUENTES, J., ROSENMÖLLER, M. (2006). Gestión en el sector de la salud. Elementos de gestión en las instituciones, Vol. 2. Madrid: Pearson-Prentice Hall.
ROSENMÖLLER, M., MCKEE, M., BAETEN, R. (2006). Patient mobility in the European Union. Learning from experience. Copenhagen: The European Observatory on Health Care Systems.
DUTTON, W. H., KAHIN, B., O'CALLAGHAN, R., WYCKOFF, A. W. (2004). Transforming enterprise: The economic and social implications of information technology. Cambridge, MA: MIT Press.

Book Chapters

AARIKKA-STENROOS, L., RITALA, P., THOMAS, L. D. W. (2021). Circular economy ecosystems. A typology, definitions, and implications. In Teerikangas, S.; Onkila, T.; Koistinen, K.; and Mäkelä, M. (Eds.), Research Handbook of Sustainability Agency (pp. 260–276). Cheltenham: Edward Elgar Publishing.
RIBERA, J. (2020). Business and management lessons learned from COVID-19. In Liebowitz, Jay (Eds.), The Business of Pandemics: The COVID-19 Story (pp. 1-12). CRC Press.
PODOYNITSYNA, K., SNIHUR, Y., THOMAS, L. D. W., GRÉGOIRE, D. (2020). Creating meta-narratives. How analogies and metaphors support business model innovation. In Sund, K. J., Galavan, R. J., and M. Bogers (Eds.), Business models and cognition (pp. 135-167). Bingley: Emerald Group Publishing Limited.
GKEREDAKIS, M. (2020). Exploring the accomplishment of inter-organizational collaboration. The value of thick descriptions. In Mir, Raza and Fayard, Anne-Laure (Eds.), The Routledge companion to anthropology and business (pp. 526). Abingdon, Oxon ; New York: Routledge.
AUTIO, E., THOMAS, L. D. W. (2020). Value co-creation in ecosystems. Insights and research promise from three disciplinary perspectives. In Nambisan, Satish ; Lyytinen, Kalle and Yoo, Youngjin (Eds.), Handbook of Digital Innovation (pp. 107–132). Cheltenham: Edward Elgar Publishing.


COHEN, J., JAUME RIBERA, DE PAZ, H., ACEITUNO, S., RIBERA, J. (2022). La nueva dermalidad. Conocer el modelo asistencial de la psoriasis para avanzar en su abordaje. IESE.
ZAMORA, J., VALOR SABATIER, J., RICART, J. E., INFANTE MIDDLETON, N., GUERRA CORTADA, T., PÉREZ TEJADA, J. L. (2022). Data-Driven Organizations: Estudio IESE-Penteo. Diagnóstico de la transformación digital en organizaciones impulsadas por los datos por. IESE.
ZAMORA, J., VALOR SABATIER, J., RICART, J. E., INFANTE MIDDLETON, N., GUERRA CORTADA, T., PÉREZ TEJADA, J. L. (2022). Data-Driven Index: IESE-Penteo Study. Diagnosis of Digital Transformation in Data-Driven Organizations. IESE.
JORDI COHEN,, CLARA GABÁS, ELENA VICIANO, SUSANA ACEITUNO, JAUME RIBERA, RIBERA, J. (2022). Sumando diferentes perspectivas para definir un concepto de remisión integral en artritis reumatoide - Proyecto SUMAR. IESE.
COHEN, J., RIBERA, J., DE PAZ, H., ACEITUNO, S., RIBERA, J. (2021). Iniciativa estratégica de salud ViDA: Vivir con Dermatitis Atópica.. IESE.


MARKAKIS, M., SABRIÀ, F. (2023). Born in the U.S.A... and Priced by Ticketmaster: Bruce Springsteen and The E-Street Band 2023 Tour. IESE, OIT-6-E.
SACHON, M. (2022). Holaluz y el Pacto Verde de la UE. IESE, OIT-1.
SACHON, M. (2022). Holaluz and the EU Green Deal. IESE, OIT-1-E.
SERRANO, A., LAGO A., A. (2022). Hospital HCM: ¿Invertir para crecer? IESE, P-1202.
SERRANO, A., LAGO A., A. (2022). HCM Hospital: Invest to Grow? IESE, P-1202-E.

Technical Notes

VARELA, J., GARCÍA PRAT, A. (2022). La fragmentación del sistema un reto para el "Value-Based Health Care". IESE, PN-523.
HUETE, L. M., MARÍN, A. (2022). El papel de la medición en los procesos de mejora. La metodología OKR.. IESE, PN-522.
HUETE, L. M. (2022). Five Battles in Life that are Worth Winning. IESE, PN-521-E.
HUETE, L. M. (2022). Transformar y entregar resultados. IESE, PN-513.
HUETE, L. M., QUINN, B. (2021). Agility: A Company´s Best Defense Against Black Swans. IESE, PN-519-E.