Training managers to understand how the design, implementation and continuous improvement of operations can positively impact client satisfaction is at the heart of the Production, Technology and Operations Management Department’s efforts.
With client satisfaction as the key goal, the search for efficiency requires a careful diagnosis of the company’s basic design system, as well as related capabilities and processes. The department’s teaching and research also emphasizes areas such as supply chain trends, innovation in processes and services management.
Coursework includes Operations Management, Analytical Tools in Operations Management, Logistics, Management in the Health Sector, Management in the Service Sector, Procurement Management, Project Management, Total Creativity, and Turnaround Management.
Through their research, the department’s faculty is exploring the most recent and influential ideas in production, technology and operations.Publications
Areas of expertise
- Operations strategy
- Management of service operations and healthcare operations
- Supply chain management
- Project management
- CIIL Symposium
- Fashion Operations Conference