Production, Technology and Operations Management Department

Training managers to understand how the design, implementation and continuous improvement of operations can positively impact client satisfaction is at the heart of the Production, Technology and Operations Management Department’s efforts.

With client satisfaction as the key goal, the search for efficiency requires a careful diagnosis of the company’s basic design system, as well as related capabilities and processes. The department’s teaching and research also emphasizes areas such as supply chain trends, innovation in processes and services management.

Coursework includes Operations Management, Analytical Tools in Operations Management, Logistics, Management in the Health Sector, Management in the Service Sector, Procurement Management, Project Management, Total Creativity, and Turnaround Management.

Through their research, the department’s faculty is exploring the most recent and influential ideas in production, technology and operations.

Areas of expertise

  • Operations strategy
  • Management of service operations and healthcare operations
  • Supply chain management
  • Project management


  • CIIL Symposium
  • Fashion Operations Conference

Former Collaborators


Journal Articles (refereed)

MARKAKIS, M., TALLURI, K., TIKHONENKO, D. (2022). Managing lane-changing of algorithm-assisted drivers. TRANSPORTATION RESEARCH PART C-EMERGING TECHNOLOGIES, 138, article 103586. doi:10.1016/j.trc.2022.103586.
CHEN, X., LI , Z., MING, L., ZHU, W. (2022). The Incentive game under target effects in ridesharing. A Structural econometric analysis. Manufacturing & Service Operations Management, 24 (2), 972-992. doi:10.1287/msom.2021.1002.
MARTÍNEZ DE ALBÉNIZ, V., BELKAID, A. (2021). Here comes the sun. fashion goods retailing under weather fluctuations. European Journal of Operational Research, 294 (3), 820-830. doi:
HÜBNER, A., AMORIM, P., FRANSOO, J., HONHON, D., KUHN, H., MARTÍNEZ DE ALBÉNIZ, V., ROBB, D. (2021). Digitalization and omnichannel retailing: Innovative OR approaches for retail operations. European Journal of Operational Research, 294 (3), 817-819. doi:10.1016/j.ejor.2021.04.049.
CHOD, J., MARKAKIS, M., TRICHAKIS, N. (2021). On the learning benefit of resource flexibility. Management Science, 67 (10), 6513-6528. doi:10.1287/mnsc.2020.3795.
NASINI, S., MARTÍNEZ DE ALBÉNIZ, V. (2021). Pairwise influences in dynamic choice. network-based model and application. Journal of Applied Statistics, 48 (7), 1269-1302. doi:10.1080/02664763.2020.1761948.
ALFARO-TANCO, J. A., AVELLA, L., MOSCOSO, P., NÄSLUND, D. (2021). An Evaluation framework for the dual contribution of action research. Opportunities and challenges in the field of operations management. International Journal of Qualitative Methods, 20, 1-16. doi:10.1177/16094069211017636.
CARO, F., LANE, L., SÁEZ DE TEJADA CUENCA, A. (2021). Can brands claim ignorance? Unauthorized subcontracting in apparel supply chains. Management Science, 67 (4), 2010-2028. doi:10.1287/mnsc.2020.3679.
MARTÍNEZ DE ALBÉNIZ, V., PLANAS, A., NASINI, S. (2020). Using clickstream data to improve flash sales effectiveness. Production and Operations Management, 29 (11), 2508-2531. doi:10.1111/poms.13238.
STEGBAUER, C., FALIVENA, C., MORENO, A., HENTSCHEL, A., ROSENMÖLLER, M., HEISE, T., ... SCHLIESS, F. (2020). Costs and its drivers for diabetes mellitus type 2 patients in France and Germany. A systematic review of economic studies. BMC Health Services Research, 20 (1), Article 1043. doi:10.1186/s12913-020-05897-w.

Working Papers

SACHON, M. (2020). Electric Mobility: Looking back to look ahead? (WP-1237-E).
ROCHA E OLIVEIRA, P., OTTONI, B., ESTRELA, L., BARREIRA, T. (2019). Automation and Unemployment: The Brazilian Case (WP-1232-E).
MUÑOZ-SECA, B. (2011). A business model for cultural services: Joint design and production of a customer experience (DI-941-E).
DONE, A. A., LIAO, C., MAEDLER, M. (2011). Technology in purchasing: Impacts on performance and future confidence (DI-901-E).
MUÑOZ-SECA, B. (2008). An approach to facilitate problem solving: Individualizing the problem proposition (DI-768-E).


ALFARO, J. A., AVELLA, L., MOSCOSO, P., NÄSLUND, D. (2019). Action research in operations management: an analysis of its contribution to research and managerial practice. EurOMA proceedings (pp. 166 - 176). European Operations Management Association .
MOSCOSO, P., LAGO, A. (2012). Enriching supply chain capabilities in consumer goods business. from cost and speed to agility and adaptability. Proceedings of the 4th P&OM World Conference. 1-5 July 2012, Amsterdam (pp. 1 - 10).
AMORIM, M., LAGO, A., MOSCOSO, P. (2012). Exploring the influence of process design for customer perceived quality. Proceedings of the 4th P&OM World Conference. 1-5 July 2012, Amsterdam (pp. 1 - 10).
LAGO, A., MOSCOSO, P., CASTRO, M. (2008). A framework for assessing the impacts of customer contributions in service delivery. Proceedings of the 3rd P&OM World Conference. August 5-8, 2008, Tokyo (pp. 2002 - 2016).
SACHON, M., LAGO, A. (2005). Virtual supply chain readiness of the Spanish automotive sector. In L.N. Van Wassenhove et al. (Ed.), Operations as a Change Management. Proceedings of the 11th EUROMA Conference (pp. 911 - 920).

Articles in other publications

SÁEZ DE TEJADA CUENCA, A., CARO, F., LANE, L. (2021). Mend your supply chain to prevent a brand disaster. IESE Business School Insight (160), pp. 74-81.
SÁEZ DE TEJADA CUENCA, A., CARO, F., LANE, L. (2021). Remienda tu cadena de suministro y evita que se desgaste tu marca. IESE Business School Insight (160), pp. 74-81.
CARO, F., LANE, L., SÁEZ DE TEJADA CUENCA, A. (2021). Four myths about unauthorized subcontracting. MIT Sloan Management Review, 63 (1), 41-45.
SABRIÀ, F., LAGO, A., KRAWCHUCK, F. (2021). Lessons from 9/11: Operations in times of crisis. IESE Business School Insight (159), pp. 60-69.
SABRIÀ, F., LAGO, A., KRAWCHUK, F. (2021). Lecciones del 11 de septiembre: operaciones en tiempos de crisis. IESE Business School Insight (159), pp. 60-69.


MUÑOZ-SECA, B. (2021). El SOC. La llave para conseguir ganar dinero sin sacrificar la excelencia del servicio. SOC (Service and Operational Canvas).
MUÑOZ-SECA, B. (2021). Service operational Canvas. The key to making money without compromising service excellence. SOC (Service and Operational Canvas).
SERRANO, A., LEKKAKOS, S. (2020). Practical Finance for Operations and Supply Chain Management. Cambridge, MA: MIT Press.
HUETE, L. M. (2019). Construye tu sueño 2.0. cómo compatibilizar el éxito profesional con el logro personal. Madrid: LID Editorial.
MUÑOZ-SECA, B. (2019). How to Get Things Right. A Guide to Finding and Fixing Service Delivery Problems. Basingstoke [England]: Palgrave Macmillan.

Edited books

ROSENMÖLLER, M., WHITEHOUSE, D., WILSON, P. (2014). Managing eHealth: From Vision to Reality. Basingstoke [England]: Palgrave Macmillan.
MACGREGOR, S., CARLETON, T. (2012). Sustaining Innovation. Collaboration Models for a Complex World. Berlin: Springer.
MUÑOZ-SECA, B., RIVEROLA, J. (2011). When Business Meets Culture. Ideas and Experiences for Mutual Profit. Basingstoke [England]: Palgrave Macmillan.
RIBERA, J., GUTIÉRREZ FUENTES, J., ROSENMÖLLER, M. (2006). Gestión en el sector de la salud. Elementos de gestión en las instituciones, Vol. 2. Madrid: Pearson-Prentice Hall.
ROSENMÖLLER, M., MCKEE, M., BAETEN, R. (2006). Patient mobility in the European Union. Learning from experience. Copenhagen: The European Observatory on Health Care Systems.

Book Chapters

RIBERA, J. (2020). Business and management lessons learned from COVID-19. In Liebowitz, Jay (Eds.), The Business of Pandemics: The COVID-19 Story (pp. 1-12). CRC Press.
HUETE, L. M., ESCARIO, C., GARCÍA AREVALILLO, J. (2019). Los agujeros negros y otras transformaciones disruptivas. El desafío de decidir y ejecutar estrategias ganadoras en mercados inestables. En Huete&Co (Ed.), Vitaminas y vacunas para la empresa de hoy (pp. 19 - 60). Madrid: EIUNSA. Ediciones Internacionales Universitarias S.A.
HUETE, L. M. (2019). Prólogo. En Huete&Co (Ed.), Vitaminas y vacunas para la empresa de hoy (pp. 13 - 18). Madrid: EIUNSA. Ediciones Internacionales Universitarias S.A.
MOSCOSO, P., SEAGER, P. (2017). Operations Management: Not Just What You Do, But How You Do It. In Mike Rosenberg and Philip H. Seager (Ed.), Managing Media Businesses: A Game Plan to Navigate Disruption and Uncertainty (pp. 113 - 134).
LAGO, A., MARTÍNEZ DE ALBÉNIZ, V., MOSCOSO, P., VALL, A. (2016). The Role of Quick Response in Accelerating Sales of Fashion Goods. In Tsan-Ming Choi (Ed.), Analytical Modeling Research in Fashion Business (pp. 51 - 78). Berlin: Springer.


JORDI COHEN,, CLARA GABÁS, ELENA VICIANO, SUSANA ACEITUNO, JAUME RIBERA, RIBERA, J. (2022). Sumando diferentes perspectivas para definir un concepto de remisión integral en artritis reumatoide - Proyecto SUMAR. IESE.
COHEN, J., RIBERA, J., DE PAZ, H., ACEITUNO, S., RIBERA, J. (2021). Iniciativa estratégica de salud ViDA: Vivir con Dermatitis Atópica.. IESE.
IBÁÑEZ GARCÍA, J., ROVIRA, E., RIBERA, J. (2021). Telemedicina e innovación en diabetes. Telemedicina de calidad para las personas con diabetes insulinizadas. IESE.
JORDI COHEN,, JESÚS CUERVO, CARLOS CRESPO, JAUME RIBERA, RIBERA, J. (2021). Evaluación de futuros fármacos y tecnologías sanitarias con metodología horizon scanning. IESE.
RIBERA, J., COHEN, J., GABÁS, C., ACEITUNO, S. (2021). Encuesta a expertos sobre la situación actual del proceso asistencial de pacientes con espondiloartritis axial (EspAax) y de pacientes con artritis psoriásica (APs) en España. IESE.


VARELA, J., GARCÍA PRAT, A. (2022). La fragmentación del sistema, un reto para el Value-Based Health Care. IESE, P-1203.
JANÉ MARCET, J., FERRINHA, P. (2022). NIKE Supply Chain in the New Digital Age. IESE, P-1199-E.
JANÉ MARCET, J., NOVOA, A., BURROW, F. (2022). Capacity Planning for Growth at Pirelli. IESE, P-1200-E.
SERRANO, A., SABRIÀ, F., GRANDES, M. J. (2022). Glassy Lenses. IESE, P-1201-E.
SERRANO, A., SABRIÀ, F., GRANDES, M. J. (2022). Glassy Lenses. IESE, P-1201.

Technical Notes

VARELA, J., GARCÍA PRAT, A. (2022). La fragmentación del sistema un reto para el "Value-Based Health Care". IESE, PN-523.
HUETE, L. M., MARÍN, A. (2022). El papel de la medición en los procesos de mejora. La metodología OKR.. IESE, PN-522.
HUETE, L. M. (2022). Five Battles in Life that are Worth Winning. IESE, PN-521-E.
HUETE, L. M. (2022). Transformar y entregar resultados. IESE, PN-513.
HUETE, L. M., QUINN, B. (2021). Agility: A Company´s Best Defense Against Black Swans. IESE, PN-519-E.